To provide the industry's best value and top satisfaction in ITIL®  education.

- Our Mission -

During moments of reflection, participants relate experiences and learning points from the simulation to similar issues in their own daily work...

They work as a team to define a top 10 list of improvements aimed at improving quality, lowering cost, increasing customer satisfaction, and contributing to company results within their own IT organization.

What are the challenges facing IT organizations?

The drive for Operational excellence. With the ever increasing use and dependence upon IT to sustain and improve business performance, delivering IT operational excellence is becoming a must.

In the words of Gene Kranz,

the Apollo 13 Flight director

‘Failure is not an option’.

Contact          AmerIT Learning Home

© AmerIT Learning (formerly American ITIL)  2003, 2006.  All rights reserved.  Our Privacy Policy   “ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office”.

AmeriIT Learning is an authorized provider of Apollo 13 - an ITSM case experience™ , a product from GamingWorks BV,

Credits:         NASA We would like to acknowledge and thank NASA for the use of photographic images, sound and movie files taken from the Apollo 13 image

             archive.. Universal Pictures: We would like to acknowledge and thank Universal Pictures for the use of photographic material from the film 'Apollo 13'